Get support
Looking for the next K-1 or K-2 step?
For app problems, contact us below. For a visa case already at an embassy or consulate, use that post's official contact instructions.
We’re a small team. Include the diagnostic block below and a short description of what you were trying to do — we’ll get back to you within 2 business days during the private beta.
Your diagnostic ID
A random, non-sensitive tag that helps us find your request in our logs without seeing your case content.
Diagnostic ID: … Build: 9844d024a13ff4d594c14deb9af6f95fe1016051
Email us
Send your message to support@togetherward.app. The link pre-fills a safe template with your diagnostic block.
Please do not paste immigration case content, document files, government reference numbers, or third-party personal information into support requests. If we need details we’ll ask for the minimum necessary and confirm how to send them securely.
Waiting on a beta application?
Check your beta application status before writing in — it shows where your request currently sits.
Report a security issue
See our security page for how to responsibly disclose a vulnerability. Please avoid including real case data in reproductions.
About guides and checklist suggestions
Guides show their last reviewed date and link to their official sources. Checklist suggestions are optional. After you review and accept the provider notice, only the evidence details you select and checklist instructions are sent to the listed providers. Uploaded file bytes are not sent.